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Terms & Conditions

Coronavirus (COVID-19) Policy (updated March 10, 2022)

For those who enroll in Coaching Mastery or Coaching Excellence, should you become sick and unable to finish in a timely way, we are suspending the $250 late graduation fee and will accommodate changes in teleclass make-up and mentor coaching appointments through December 31, 2022. For those in Elective courses, listen to the recordings for the missed sessions (up to half the sessions) and email to let us know you did.

We have contingencies in place to continue online classes even if the Instructor becomes ill. 

Intellectual Property Rights of Use

The material and the concepts taught in Creative Results Management courses are the intellectual property of Keith E. Webb, or the named instructor. Your participation in this program and payment of fees entitles you to participate in this training and to use and retain these materials. You may use and make copies of any of these materials for use with your coaching clients as long as you make no changes or deletions of any kind, and include the copyright statement below.

You may not repackage any of our programs without express written authorization and royalty payment. If you lead a workshop or develop or deliver a program to a group or company based on or including this material or these concepts, authorization and fees are required.

Copyright © 2004-2021 Keith E. Webb. All Rights Reserved.

Graduation Time Limits

There is a $250 administration fee to graduate from the Core Coaching Skills Certificate Program after 18 months, or the Coaching Mastery Certificate Program after 6 months from the start of the program. After those time limits you can still graduate, but you will be required to pay a $250 administrative fee.

We hate charging fees, but it costs us to process graduations. Graduate early instead!

International Coaching Federation (ICF) Credentials

All of our training programs are approved by the ICF as Approved Coach Specific Training Hours (ACSTH). You may apply for ICF credentials through their ACSTH application. Details are here.


Creative Results Management reserves the right to cancel a program for any reason and to refund all fees paid directly to us by registrants for that program.

Changing, Canceling, or Refunding Event Registrations

Should you need to cancel your registration for any reason before an event begins, you will receive a credit on your account to use towards another Creative Results Management event. Credits must be used within 12 months from the date the credit is issued. You may also transfer your registration to another person. 

You may choose a refund, less a non-refundable deposit of $400 for Certificate Programs or $75 for Electives, if you cancel more than 30 days before a Certificate Program or 14 days before an Elective. No refund will be given for cancellations received less than 30 days before Certificate Programs or 14 days before Electives. To request a credit, refund, or to transfer your registration to another person, please email us at help@creativeresultsmanagement.com.

Make Up Sessions

Most of our courses are recorded. You may listen to recordings and still receive ICF training credits for the course. Make up classes beyond what is allowed will be billed at $150 per class hour. The number you can listen to as a make-up are:

  • Coaching Mastery: 4 plenary sessions, 1 teleclass.
  • Elective Courses: up to half the sessions. (Except for Coaching Excellence, see below.)
  • Coaching Excellence (mentor-coaching): 0, due to the nature of the ICF's mentor-coaching requirements.

Recorded Events

All TeleClasses may be recorded and posted securely for personal use of participants only to review and/or to make-up a missed class. All individuals who have registered for the same event will have access to those recordings, as may future participants of that same event.


All our courses include practice, usually with real-life situations as the coaching topics. Participants, instructors, coaches, and mentor-coaches all agree to keep conversations confidential. Illustrations used by Creative Results Management instructors, coaches and mentor-coaches maintain confidentiality by combining and changing details of several stories or are used with permission.

Waiver and Release

Participants understand and acknowledge that they are solely responsible for determining the extent to which they can safely participate in any workshop, activity, or event, including physical, emotional, mental, and spiritual. In attending any activity they agree to assume total responsibility for their own safety and well-being, and for the protection of their personal property.

Participants release from all liability and hold harmless Creative Results Management and its agents from any and all legal responsibility for any injury, illness, accident, loss, business loss, or other misfortune that may occur in connection with their participation in, or attendance at, workshops, activities, or events. 

The information contained in workshop, activity, or event cannot replace or substitute for the services of trained professionals in any field, including, but not limited to, mental, financial, medical, psychological, or legal fields. Creative Results Management and its agents do not offer any professional personal, medical, financial, or legal advice and none of the information presented should be confused as such advice.

Participants further understand that under the terms of this Waiver and Release Agreement, they are releasing and relinquishing legal rights that they might otherwise hold. Participants intend this waiver and release to apply to themselves and to anyone who may have the right to make a claim on their behalf. This waiver and release is part of the consideration participants give in order to engage with Creative Results Management for any reason.

Comments and Feedback

Creative Results Management appreciates the comments and feedback of those who complete course surveys. The feedback we receive is useful for many purposes, including improving our programs. On occasion, we may choose to use your comments or feedback for promotional purposes.

Privacy Policy

Our privacy policy is here.


Keith WebbIf you're a Christian leader and want to multiply your impact, we can help. I developed The COACH Model® and our ICF-approved Christian coaching training to help you achieve organizational results while simultaneously developing people.

Since 2005, we led leadership development and coaching processes in more than 30 countries from over 350 organizations. In the past 3 years, we trained more than 10,000 leaders in coaching skills.

Learn more about us »



We work remotely to keep rent from raising the price of our coaching training. The best way to contact us is via email. We can give you a call, if you wish.

Monday - Friday 
9am to 5pm (Pacific time)

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Creative Results Management.
All Rights Reserved.

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